Note: These Terms govern use of our website and any managed services agreement entered into with SEPA Cyber Managed Services. Service contracts may include supplementary terms that take precedence where specified.
By accessing this website or using any service provided by SEPA Cyber Managed Services ("SCMS", "we", "us"), you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of an organisation, you represent that you have authority to bind that organisation.
If you do not agree to these terms, please discontinue use of this website and our services.
SCMS provides managed IT outsourcing and customer support services, including but not limited to:
The specific scope, deliverables, and SLAs applicable to each client are defined in the individual Service Agreement or Statement of Work. This website is provided for informational purposes and does not constitute a binding service offer.
To enable effective service delivery, clients agree to:
Service Level Agreements (SLAs) are defined in individual service contracts. Our standard commitments include:
SLA credits may apply for breaches as specified in the service contract. SLA obligations are suspended during planned maintenance windows, force majeure events, or failures attributable to client-side actions or third-party providers outside SCMS control.
Fees are set out in the applicable service contract or order form. Unless otherwise agreed:
SCMS reserves the right to suspend services where invoices remain unpaid after a reasonable notice period.
All content on this website — including text, graphics, logos, and software — is the property of SCMS or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.
Pre-existing intellectual property of either party remains the property of that party. Tools, methodologies and processes developed by SCMS in delivering services remain the property of SCMS unless explicitly agreed otherwise in writing.
Each party agrees to keep the other party's confidential information strictly confidential and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of any service agreement by a period of five (5) years.
Confidential information does not include information that is or becomes publicly known through no breach of this obligation, or that is independently developed without use of the other party's confidential information.
To the maximum extent permitted by applicable law:
This website is provided "as is" without warranties of any kind. We do not warrant that the site will be error-free or uninterrupted.
Service agreements remain in force for the term specified in the contract. Either party may terminate:
Upon termination, all outstanding fees become immediately due and each party must return or destroy the other's confidential information.
These terms are governed by and construed in accordance with applicable European Union law. Any disputes shall first be attempted to be resolved by good-faith negotiation. If unresolved within 30 days, disputes shall be referred to the competent courts of the jurisdiction in which SCMS is registered.
SCMS reserves the right to update these Terms at any time. Continued use of the site or services following notice of changes constitutes acceptance.
For questions regarding these Terms, contact us at hello@sepacyber.com or use our contact form.